How do I transfer my membership to a different Planet Fitness club?
You can transfer your membership online through your member portal at any Club with just a few clicks.
Where do I go if I have questions or need help with the billing for my account?
Your local club is the best place to go for help with any billing-related issues (including requesting refunds). Or, you can update your billing information or review your membership agreement online.
When is my annual fee due?
Annual fees are billed to a member once per year, as long as you remain a member. Your billing date is dependent on your join date. The annual fee is billed on or around eight weeks after your join date. A staff member at your club can help you determine when your annual fee date is.
Do you offer classes or personal training?
We offer PE@PF – a series of focused fitness training sessions led by certified fitness instructors that are designed to help members get familiar with the equipment and build an individual workout plan to follow at their own pace. PE@PF sessions are done in small groups, free to our members, and available on a first-come, first-served basis. We encourage people to sign up in advance through your member portal or in club, as they fill up quickly! You can find our PE@PF class schedules on the web page for your club (search for your club here), or at the front desk in your club.
How do I downgrade my membership?
You can downgrade or upgrade your membership simply by heading into the club and asking for assistance from a staff member.
How do I log in to my Planet Fitness account online?